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‎06-21-2023 06:11 PM in
Galaxy S22Solved! Go to Solution.
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‎06-22-2023 11:00 AM (Last edited ‎10-09-2023 07:32 AM by SamsungRei ) in
Galaxy S22Hello, I can certainly understand how frustrating it can be getting a new device and it not working as it was designed to. Let's see if we can get this resolved for you.
I have found an article with troubleshooting steps that may help with your concern on your text notifications not making sounds. https://www.samsung.com/us/support/troubleshooting/TSG01001588/
Also, If you started using the Bubbles notifications feature on your device, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your text notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/
If you're still having the same issue with the device, I would suggest having a certified service technician take a look.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.
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‎06-21-2023 08:34 PM in
Galaxy S22- Mark as New
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‎06-21-2023 10:51 PM in
Galaxy S22- Mark as New
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‎06-22-2023 08:23 AM in
Galaxy S22- Mark as New
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‎06-22-2023 11:00 AM (Last edited ‎10-09-2023 07:32 AM by SamsungRei ) in
Galaxy S22Hello, I can certainly understand how frustrating it can be getting a new device and it not working as it was designed to. Let's see if we can get this resolved for you.
I have found an article with troubleshooting steps that may help with your concern on your text notifications not making sounds. https://www.samsung.com/us/support/troubleshooting/TSG01001588/
Also, If you started using the Bubbles notifications feature on your device, you may have accidentally set some contacts or conversations as exceptions in the Messenger app. To fix this, you can make sure Bubbles notifications are turned on and then check the settings in the Messenger app. This way, all of your text notifications will appear. Check out this link to learn more about this:https://www.samsung.com/us/support/answer/ANS00062636/
If you're still having the same issue with the device, I would suggest having a certified service technician take a look.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.