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Original topic:

Photos/Videos Not Saving In Gallery

(Topic created: 03-26-2023 08:41 PM)
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PinkHeart
Astronaut
Options
Galaxy S22
I have a S22 Ultra and there have been 2 instances where I have gone to take videos and pictures and they did not save to my Gallery. There is nothing in my Trash and I have downloaded deleted data backup apps to no avail. Is this an ongoing issue? Is anybody else having the same issue? Please let me know. Thank you. 

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, There. 

 

I would recommend trying to put your phone into safe mode. Once in safe mode, try taking a photo and go to the gallery to see if the photos are saved in safe mode.  If it does work, this means there's a third-party app at play here that's causing the chaos. https://www.samsung.com/us/support/answer/ANS00062983/ 

 

If it's still not working from there, I would recommend a factory reset of the phone to see if this would resolve the symptoms. https://www.samsung.com/us/support/answer/ANS00062029/

 

From there if the symptoms are still persisting, Please try to submit an error report, so that our engineers can look into this further. 

 

Steps for Submitting an error report:

1. Open the Menu

2. Press & Hold Samsung Members Icon, Then Tap Error Reports

3. Select the Category of Your Report

4. Make Sure That "Send System Log Data" is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Detail (Make sure to include the hashtag #SCommunity)

5. Change the Frequency, and send.

 

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15 Replies
leamandrell
Cosmic Ray
Options
Galaxy S22
Try backing up what's currently on your camera roll and restoring data to the date you know it was there using Samsung Cloud app or whichever app you use to back up and restore important information on your phone.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S22

Hello, There. 

 

I would recommend trying to put your phone into safe mode. Once in safe mode, try taking a photo and go to the gallery to see if the photos are saved in safe mode.  If it does work, this means there's a third-party app at play here that's causing the chaos. https://www.samsung.com/us/support/answer/ANS00062983/ 

 

If it's still not working from there, I would recommend a factory reset of the phone to see if this would resolve the symptoms. https://www.samsung.com/us/support/answer/ANS00062029/

 

From there if the symptoms are still persisting, Please try to submit an error report, so that our engineers can look into this further. 

 

Steps for Submitting an error report:

1. Open the Menu

2. Press & Hold Samsung Members Icon, Then Tap Error Reports

3. Select the Category of Your Report

4. Make Sure That "Send System Log Data" is Selected to Help Resolve Your Questions Quickly and Describe Your Problem in Detail (Make sure to include the hashtag #SCommunity)

5. Change the Frequency, and send.

 

Dianahemes
Cosmic Ray
Options
Galaxy S22

Check if the problem is fixed by manually syncing or turning on auto-sync for your photos.

Hardware issue: Pictures may not save properly if your phone's hardware is broken, such as the storage device or camera module. To see whether it fixes the problem, try a different camera app or a different storage device.

 

Regards,

Diana

 

 

 
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Oly61
Constellation
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Galaxy S22
I had that happen once or twice, Then opened Samsung My Files, went to Videos, or Downloads, and found it there. Longshot, I know.
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sunsuna
Astronaut
Options
Galaxy S22

I had a similar issue. I would check past dates to see if they were saved with an old date. Mine were taken in May and had a date in March. I had to scroll through several hundred photos/videos to locate them. I hope this helps. At least in my instance, I think it has something to do with the phone being powered off with airplane mode active and starting up in the same way. I guess the phone got confused about the date and time. You can update the dates to the actual date they were taken under the file's info. This will put it back in sequence on your album.

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mooner352
Astronaut
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Galaxy S22

I have an s22 and here recently it's been really slow and lagging but now can't save photos to the gallery. It takes them but when u try to view them it's a gray screen wit an ! And I click details it says unsupported file format an the date is Dec 31 1969 any ideas why

tgocrnp
Astronaut
Options
Galaxy S22
My Samsung camera is not saving to galleries. I can still access the photos via Google Photos and my files but not throight the gallery app. This happened a day after the last update. I'm a Galaxy A54 user. 
photophile
Astronaut
Options
Galaxy S22

I was camping and on the last day got a message on my phone about some update.  I followed the cancel instructions because I didn't have time for that.

I then took a bunch of photos and could see them show up in the little circle window after I took them, but now after I got home they are nowhere to be found.  Gallery only show the photos I took before the cancelled update.

Is there a solution to get them back?  Why would Galaxy push an update that if you have to delay stops your camera from saving photos?

Please help, can't find so many vacation photos.  :'(

Jeffrey_Jpeg
Astronaut
Options
Galaxy S22
I can't say about the Samsung gallery, but do you use the Google photos option with active backup?
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