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Original topic:

S22 plays media as a phone call

(Topic created: 03-28-2023 02:19 PM)
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Mathrandir
Asteroid
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Galaxy S22

I have a Galaxy S22 Ultra. For the last few months, it has started randomly switching the audio output, but within whatever device it's playing. For example, if I'm watching a YouTube video on Bluetooth headphones, they will suddenly go silent, then pick back up but with distorted audio. Any attempt to change the volume displays the media volume bar (eighth-note symbol instead of the Bluetooth symbol) and doesn't change the volume. The headphone buttons also start taking on the functions of a call, so pressing the pause button mutes my microphone but doesn't pause the music. If I go to the Bluetooth settings, and turn off the "Connected for Calls" option, it seems to fix it temporarily.

 
This is also not restricted to headphones. If I'm watching a video using the speakers, it will suddenly go silent, then the audio will come out of just the earpiece as though I was on a call, then switch to "speakerphone" then back to the earpiece. Restarting the phone fixes this problem about 50% of the time.
 
Any help would be greatly appreciated.
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12 Replies
Mathrandir
Asteroid
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Galaxy S22
Played a YT video with my headphones in and closed apps 1 at a time. It's a T-mobile app, and I just make sure to hard close it when I use it.
userOunUayGyvv
Constellation
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Galaxy S22

Hopefully, someone can help because this is the same problem that I have with my Verizon Samsung Galaxy s23 Ultra. I will try to explain my situation a little bit differently. I will be listening to any music (Spotify, Amazon Music, YT Music) or video (YT, Chrome Website, Tiktok) through Bluetooth. A call will come in, if I reject it OR accept it when it disconnects then Bluetooth does not go back to the clarity of listening to music. It will continue to play as if I am listening to the music through the voice call. On my car Bluetooth I will press the hang up button on the car and it will say "call ended", then continue to play through the music through the voice call. I can keep pressing the hang up button and it will repeat the process. It does it with my galaxy buds 2 as well as my JBL Charge. It seems like the phone still thinks that the call is going on and thus playing the music through the phone call. Its bizarre but I wonder if there is a phone setting that's causing it from preventing to switch off the voice call. I don't use Verizon voicemail but I will try to disable it and see if that changes things. 

 

The only fix I have figured out is to shut off the bluetooth and then turn it back on. It will reconnect and then the music is clear. I might just wait till One UI 6 to come out to see if the fix is solved for that.

jamesgrim
Cosmic Ray
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Galaxy S22

Turn you phone off and on again, clear the cache, update the software, reset Bluetooth, check for app updates, and boot it into Safe Mode to see if a third-party app is the problem. If nothing works, you might have to do a factory reset, but don't forget to back up your stuff first! If the problem still sticks around, then it's time to go to a service center.

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