JUMP TO SOLUTION Solved

Original topic:

Starred text messages don't save.

(Topic created: 03-05-2022 07:24 PM)
4759 Views
user0OBEAgyKLw
Constellation
Options
Galaxy S22
When I star a text message, which should keep it from being deleted unless I choose too. I then delete the text chain but on my S22 Ultra it deletes the starred messages as well. Eliminates the ability to save certain messages you want to keep. There is also no longer a trash option to bring back deleted messages. Why did you do this Samsung. This is a down grade on a standard function.
8 Replies
Options
Galaxy S22
Download Textra. Not only is it better but you can set up to a 7-second delay which helps you stop messages that you might want to correct before sending.
0 Likes
Reply
user0OBEAgyKLw
Constellation
Options
Galaxy S22
I'll look into it.
0 Likes
Reply
Options
Galaxy S22
Thanks
0 Likes
Reply
NPC1
Red Giant
Options
Galaxy S22
I didnt know that the star meant to save it from being deleted. I thought it was just a way to bookmark it for quickly finding it.
0 Likes
Reply
user0OBEAgyKLw
Constellation
Options
Galaxy S22
Nope it means it won't delete them. A message comes up when go to delete the chain asking if you want to include the starred message. But I have it fixed now. I changed my setting from dark to light mode and now it's back to how it was on my Note 20. The trash folder is back as well. Weird but at least it's back.
usertEd87SjkpB
Constellation
Options
Galaxy S22

Switched to light mode but still cannot save starred messages! And if you archive a message and then get a new message from the same person then delete that message it also deletes the archived messages. 

Need to have this fixed.. any help out there?

 

0 Likes
Reply
user5QWuktzru7
Astronaut
Options
Galaxy S22

Hello.   I have been chatting with Samsung support for same issue.   Usual response, ticket created and will forward to dev team. 

Clearly I am not the first one to report this issue.

Best response I got was, this issue should be resolved in the next update.  Right.

 

 

Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S22

Hello @user0OBEAgyKLw, I understand how frustrating it is when the messaging features are not working correctly. There are a couple of things you can try to get the feature working.

First, try clearing the app cache using these steps: https://www.samsung.com/us/support/answer/ANS00077611/. This should remove any corrupt data from within the app.

If you are still having the issues, try testing the features with the phone in Safe Mode. https://www.samsung.com/us/support/answer/ANS00062983/ This will eliminate the possibility of another app interfering. 

If the issues persist while in Safe Mode, the next step would be to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience. 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.