Accidental Protection isn't stopping my phone from coming on in my pocket

[catloverplayer]

I have accidentally protection enabled on my phone and it's still coming on in my pocket. At one point Samsung Music started playing. This is making my phone hot and the battery drain quicker.

I've tried turning accidental protection off and back on to know avail and restarting my phone. I hope this can be fixed with a software update. 

[BubuA123]

Try resetting your phone that's what I do when my phone is acting up

[gegphotojr]

Resetting phone every time something doesn't work is a very big hassel and not an ideal or even acceptable solution.

[JustCrystal]

I'm about 5 mins new here and it's great to know that I can get great answers to questions about my phone. Thank yall for your time¡

[LEE1972]

Mine does too it's really ridiculous to have to reset a phone just fix it.

[VerbumVeritum]

@LEE1972 @gegphotojr @catloverplayer You shouldn't need to reset, it's true. There is a great app I use called Gravity Screen. You can find it in the Google Play Store. It has a bunch of settings to prevent (and enable) the screen being turned on. Let me know if this reduces the problem.

[JBTechfanatic]

It might be the case or accessories can be blocking the sensors. But regardless turning of always on screen and quick action from lock screen will stop this from happening and also these 2 smart lock features especially on body

[SamsungModerator1 · Accepted solution]

Hi there, thank you for reaching out, and I can understand how annoying it is to have your phone come on and open things while in your pocket. Have you made sure Double Tap to Turn on Screen isn't enabled? Swipe down for the cog (Settings), go to Advanced Features, Motions and Gestures, and turn off Double Tap to Turn On Screen. There is also a guide on this feature here: https://www.samsung.com/au/support/mobile-devices/enable-double-tap-to-turn-off/

Also, check this guide out on the Accidental Touch Protection feature: https://www.samsung.com/us/support/answer/ANS00083344/#:~:text=Turn%20on%20Accidental%20touch%20prot....

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html