Concerns about my phone?

[AltN8]

https://play.google.com/store/apps/details?id=com.sec.android.gallery3d

[meself]

Wow never seen 2options allowed something not right try clearing the cache

[AltN8]

I've tried everything. I factory data reset monthly. No joke. It should be #SamsungDontCare not #SamsungCares

[meself]

Something not right here no need to factory reset so much either you got some issue with app installed causing problems or your software is corrupted my best guess run the diagnostic test I would also submit feedback

[userKmzxaBDkDC]

That's super odd!

[AltN8]

Support doesn't see anything wrong on their end. Hahaha

[meself]

Add thought here malware issue get a anti-virus program avari good choice a do scan

[ItsAboutTimeAlready]

Report to @samsung on Twitter. The exposure tends to get their attention.

[SamsungModerator1 · Accepted solution]

Hello AltN8, Welcome to the Community. We understand how upsetting it is when you are experiencing concerns with your phone. 

Recommended troubleshooting for app concerns such as the ones you have posted include:

1. Clear the cache partition

- Turn off phone
- Once off, hold down volume up and power buttons simultaneously
- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears
- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)
- Use power button to select.

2. Test the phone in Safe Mode https://www.samsung.com/us/support/answer/ANS10003495/

3. Factory reset https://www.samsung.com/us/support/answer/ANS00062029/

If these steps do not help, service is recommended. 

You can use the following link to find a list of service centers in the U.S.: http://www.samsung.com/us/support/service/location or you can set up a ship-in service ticket here: http://www.samsung.com/us/support/service/ or by calling customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.