Solved: New s23+ restarting randomly - Samsung Community

mlkmade · ‎02-18-2023

Just got my new s23+ 512gb and it has randomly restarted 4 timea in less than a day of ownership.

The phone is idle resting untouched when this happens.

The restart is almost instantaneous.

SamsungRei · ‎02-20-2023

Hello, We understand how frustrating it is for the phone to randomly restart itself.

I would try wiping the cache partition on your device and see if that helps any.

- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Android logo displays, release all three keys.
- An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
- Press the Volume down key several times to highlight wipe cache partition.
- Press the Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.

You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001475

If the phone continues to restart randomly, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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mciarciaglini · ‎02-18-2023

Mine is doing the same thing. I have a S23 Ultra.

userbuW6u2Qsu4 · ‎02-18-2023

Same for me.

userbuW6u2Qsu4 · ‎02-18-2023

Mine too!

changazi12 · ‎02-18-2023

Same problem. Software issue?

Zepheron · ‎02-18-2023

S23 Ultra 12/512; Restart randomly and notifications that I have turned off. Also, S-Pen grinds when removed, or re-holstered. Not impressed. Service request placed.

userGUA3ugCVWu · ‎02-18-2023

Same I have the new S23 Ultra

CummingsVO · ‎02-18-2023

Same. S23 ultra.

Dkoellerwx · ‎02-18-2023

Same issue with the S23 Ultra. Randomly restarting with no apparent reason.

KnightRiderRalph · ‎02-18-2023

Happening to me too. If this is widespread then hopefully an update can fix this.

Original topic:

New s23+ restarting randomly

1 Solution