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ā04-21-2024 06:32 AM (Last edited ā04-21-2024 08:40 AM ) in
Galaxy S23I recently updated to the UI 6.1 update and as the title implies it broke several things on my device. Currently I am getting ready to fully factory reset after I backup the device but I'm putting the thread here in case it occurs again/can help another user if they come across a solution in the replies to this.
The issues that I have currently is that anything media related is completely broken outside of pictures and previewing.
There is no sound on the device through Bluetooth, wired, or phone speakers. Anything using the microphone completely crashes the app that I attempted to use it for, and video recording also causes the app/phone to crash. I've attempt several regular resets and plan to attempt a phone Cache clear shortly but nothing seems to work. I think the update somehow completely wiped any drivers for audio.
I've also noticed that when attempting to watch videos not natively recorded on the phone, the screen will flicker several times green before it finally plays the video without sound.
Media controller shows that there are 0 devices capable of playing or recording sound as well.
EDIT:::::::
This is gonna be a quick update because I solved the issue and it was a strange as **bleep** issue. I don't know what did it or what application conflict caused everything to go to **bleep** but I fixed it.
Solved! Go to Solution.
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ā04-21-2024 06:45 AM in
Galaxy S23- Mark as New
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ā04-21-2024 06:49 AM in
Galaxy S23So far, the screen seems to be working alright but I'm thinking that the update wiped all of my audio and video drivers. I don't know how or why that would be a part of the update but no speakers or mic are detected and when I try and play alarms or notification options it tells me the notification sounds are "unsupported Audio files".
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ā04-21-2024 06:54 AM in
Galaxy S23- Mark as New
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ā04-21-2024 06:56 AM in
Galaxy S23It should be under warranty but I can't really go to any locations in person. I don't think I can even call someone since my microphone and speakers are broken.
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ā04-21-2024 07:02 AM in
Galaxy S23- Mark as New
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ā04-21-2024 07:31 AM in
Galaxy S23Live chat is a bust, I'm not currently in the US and the english speaking support tech only helps people located in the US
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ā04-21-2024 08:42 AM (Last edited ā04-21-2024 10:18 AM ) in
Galaxy S23Solution : I really hope you have your old phone/backup from before you transferred to the s23 ultra. I held on to my old phone just in case and that was the solution. I had to factory reset my phone and then transfer everything from my old phone to my new phone. My old phone has all of its apps from early 2023 and so whatever app update clashes samsung had where nullified.
TL.DR: Transfer your data from your old phone to your new phone after you factory reset it. That's the fix that worked for me.
EDIT: This solution might fix your issue for several minutes but after being connected to a wifi network my phone reset and I went back to square one. I'm going to send my phone in to samsung and hope they can fix this **bleep**.
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ā04-21-2024 10:25 PM in
Galaxy S23Cheers
3Fees
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ā05-21-2024 04:23 AM in
Galaxy S23![](/skins/images/EABC925DB126C6274C15A0E68C4620AC/responsive_peak/images/icon_anonymous_message.png)
![](/skins/images/EABC925DB126C6274C15A0E68C4620AC/responsive_peak/images/icon_anonymous_message.png)