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Original topic:

One UI Update keeps trying to update repeatedly

(Topic created: 01-17-2024 12:09 PM)
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bphillips71
Constellation
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Galaxy S23

My phone keeps repeatedly installing the latest software update and afterward it gives me an "update postponed" message in my notifications. My system looks like it has successfully installed the update, because all the changes are there, but it keeps constantly saying it needs to be updated still. What is this issue?

1 Reply
Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hey there! I can certainly understand how frustrating it can be when your device is giving you an error message like that. If you've already tried restarting your device next I would suggest clearing the cache of the phone by following these steps

 

With the device off, press and hold the Volume Up and Power keys.
When the device turns on and logo displays, release both keys.
Use the Volume keys to highlight wipe cache partition, then press the Power key.
Continue using the Volume and Power keys to confirm your choice if prompted.

 

If that does not solve the issue next I would suggest backing up your device and doing a factory data reset. You can reset your device by Navigate to and open Settings, and then tap General management. Swipe to and tap Reset, then tap Factory data reset, and then review the information. When you're ready, swipe to and tap Reset. If you have a security lock set, you will be asked to enter the credentials.

 

If you've done all of those and you're still getting the same message it may be best to have a certified technician take a look at it to make sure everything is alright.

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

 

I hope this helps!