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Phone calls on s23 Ultra aren't coming in on 5G.

(Topic created: 07-10-2023 05:29 PM)
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userkwbRcFkexo
Cosmic Ray
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Galaxy S23
I got the s23 ultra about 3 months ago and had zero problems initially. After about a monthi noticed people were calling but nothing was coming thru on my end. The only reason I noticed I missed a call because the caller left me a VM. If started as sporadic and now is nearly all the time. However if I switch my network to 4g I have zero issues. This includes using wifi calling. If the 5g is enabled even on wifi calling the call won't come thru. I switch to 4g and everything is fine! I've called the carrier tmobile and they couldn't resolve this I also replaced my Sim card Saturday and it's doing the same thing again! I don't have any sort of call blocking on, the calls are from people I speak to daily. Does anybody know of a fix or has anybody else had this issue? This is driving me insane! 
17 Replies
notforhire
Honored Contributor
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Galaxy S23
who's your carrier?
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userkwbRcFkexo
Cosmic Ray
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Galaxy S23
TMOBILE
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notforhire
Honored Contributor
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Galaxy S23
you get the phone from TMO or Samsung? (I missed in your post that you mentioned TMO...my bad)

My bride has a S23U from Samsung with a TMO sim. she hasn't had the problem you described. you already did what I would have suggested...get a new sim.
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userkwbRcFkexo
Cosmic Ray
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Galaxy S23
I got it from Best Buy, it's an unlocked phone.
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notforhire
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Galaxy S23
are you in an area with weak 5G coverage?
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userkwbRcFkexo
Cosmic Ray
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Galaxy S23
The Mrs had a 5g phone and had zero issues. I just bought her the new flip 4 a week ago and no issues with that one either. Only seems to be my phone.
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notforhire
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Galaxy S23
sounds like you got a lemon
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Galaxy S23
I've also had issues with calls going straight to VM but never thought of turning off 5G. I will try going with 4G and see if the issue persists.
userkwbRcFkexo
Cosmic Ray
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Galaxy S23
That's what tmobile suggested and I've had zero problems with 5g off. The minute I turn it back on problems with calls start again immediately.