Phone service stop's working randomly when connected to WiFi

[obiee3icee]

Has anyone experienced this issue. Sometimes when I'm on WiFi at home, I lose complete phone service. I can't make calls or text.

I would have to turn my WiFi off, enable airplane mode and disable it. After doing that, my phone service then comes back. I

[TheGalaxy]

Reboot phone
If not
Reset network settings
If not
Factory reset
If not
Completely flash the phone with Odin

[LongHiker]

@obiee3icee Have you tried turning off Wifi calling? 

[obiee3icee]

I couldn't find WiFi calling option. Not sure if it is still a future in Samsung's

[LongHiker]

@obiee3icee If your carrier provides Wifi calling, the option is in phone settings -> Connections. 

[obiee3icee]

Ii looked at the option isn't there.

[SamsungModerator1 · Accepted solution]

Hello obiee3icee, Welcome to the Community. We understand how frustrating it is when the phone is not accessing mobile data.

Here are some steps to try and get the service working: https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

We understand the mobile data toggle is not appearing in the Quick Settings. To verify it is active, try going to Settings>Connections>Data Usage.

If troubleshooting is not helpful, we recommend reaching out to your service provider, as they are responsible for these services including Wi-Fi calling.