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Original topic:

Portrait mode with flash is taking zoomed out picture

(Topic created: 08-26-2023 08:35 AM)
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Aqua8386
Asteroid
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Galaxy S23

When I turn potrait mode with flash on, it captures the picture but then suddenly the picture gets zoomed out to a random area in that picture.

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1 Solution


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Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
Settings>Apps>Camera>Storage>Clear cache. Clear data if clearing the cache does nothing. If that doesn't work, power off the phone. Press + hold power and volume up until the Samsung logo disappears. Using volume keys highlight Repair apps then power to select and confirm if necessary. This wipes the cache partition and reindexes all apps on the device.

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8 Replies
VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
Are you on the One UI 6 beta? If not, when did this problem first start?
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Aqua8386
Asteroid
Options
Galaxy S23

I got this phone (Samsung S23 Ultra) last month, and tried this combination yesterday only. I don't think its on beta version. Also, phone software got upgraded this week

Screenshot_20230826_100106_Software update.jpg

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Aqua8386
Asteroid
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Galaxy S23

The problem is not solved.

VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S23
So sorry, I must have missed your reply! 😞 Have you attempted clearing the cache/data of the Camera app yet? Or tried the "Repair apps" option in Recovery Mode?
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Aqua8386
Asteroid
Options
Galaxy S23

No, I haven't. Not sure how to do that.

Solution
VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
Settings>Apps>Camera>Storage>Clear cache. Clear data if clearing the cache does nothing. If that doesn't work, power off the phone. Press + hold power and volume up until the Samsung logo disappears. Using volume keys highlight Repair apps then power to select and confirm if necessary. This wipes the cache partition and reindexes all apps on the device.
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Aqua8386
Asteroid
Options
Galaxy S23

Looks like it got fixed after clearing the cache. The problem was it was giving me the option to enable flash with potrait + night mode, which it is no more. Now flash + potrait mode is working separately than night + potrait mode.

Thanks for your help.

VerbumVeritum
Legendary Samsung Care Ambassador
Options
Galaxy S23
That's wonderful news! So happy this worked for you! 😀 Please be sure to mark this topic as solved (three dots, accept as solution) by my previous post, so that this thread will stay active in the Community to assist other Members who also might run into an issue like this with their camera!
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