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S-Pen won't connect

(Topic created: 02-15-2024 03:03 AM)
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Chrisp7068
Constellation
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Galaxy S23
My phone got an update last night. Now my s-pen say it can not connect. I keep trying and same thing. Is there a fix for this or is anyone else having this problem 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello! I absolutely understand needing your s pen to connect to your device.

I found this troubleshooting link that may help (http://www.samsung.com/us/support/troubleshooting/TSG01001833/).

 

If you are still having the same issue with it not connecting after the troubleshooting, next I would suggest reaching out to a certified technician to take a look at it. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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5 Replies
crazySpen
Asteroid
Options
Galaxy S23
Same issue and driving me crazy with all the notice.
userxZpPjtsAeL
Constellation
Options
Galaxy S23
And what did you do?
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ultragurl
Constellation
Options
Galaxy S23
If you have one of those phone cases like Defender Shield to protect you against your phones radiation, you must remove your phone from that case and remove the magnets from your phone backing in order for your s pen to work correctly. I still use the defender shield case, but I have a creative workaround. I use velcro to attach my phone to the case and just remove and reattach as needed. Hope this helps.
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crazySpen
Asteroid
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Galaxy S23
Turn air action off the pen will still work. But notice stop.
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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello! I absolutely understand needing your s pen to connect to your device.

I found this troubleshooting link that may help (http://www.samsung.com/us/support/troubleshooting/TSG01001833/).

 

If you are still having the same issue with it not connecting after the troubleshooting, next I would suggest reaching out to a certified technician to take a look at it. 

 

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  I do apologize for any inconvenience.

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