Solved: Re: Re: Re: Pre-Order Hang with T-Mobile - Page 24 - Samsung Community

SC1988 · ‎02-01-2023

These are the worst preorder trade-in deals ever. How dare Samsung try forcing us to sign contracts for 36 months with carriers to get the best deals. Gen Mill and Gen Z hate contracts. People need to boycott till they drop the prices for unlocked trade. For the previous s22 and fold and flip 4 models. CLEARLY SOME PEOPLE ARE BRAINWASHED STILL GETTING THEM. Sadly looking for clout as well. How pathetic.

AngelaRenae · ‎02-01-2023

Yes. I love choices and available thru my carrier not just Samsung.com

KathyinCA · ‎02-01-2023

I've been trying for three hours to pre-order the S23 Ultra for T-Mobile at the Samsung ite, and I can't do it. The Samsung selection process (phone, add-ons) works fine, but once it connects to T-Mobile and I enter trade-in info and choose my existing phone number and plan, I get a constant "Something went wrong. Please try again later" message. In another window where I tried again, I get a message saying they can't validate my trade-in IMEI with T-Mobile, so I didn't even get as far on that effort as on the original one. I've tried probably 50 times on two different browsers, with the same results.

I called in to Samsung after about an hour, and after a repeated, lengthy hold after *each* individual piece of information she asked me for, the agent said the product is out of stock.

I have screen captures of all the offer selections I made at the Samsung site, so I just hope they will honor them later--assuming I can ever get my order through.

To add insult to injury, I didn't even get the email honoring my pre-order reserve until 3 hours into this process--and I got the same results with that link.

A complete debacle, at least as far as the reserved pre-order co-offer process with T-Mobile is concerned.

Gwiz1 · ‎02-01-2023

I don't know if you're using Chome , but is was the same problem last year while using the Chrome browser. I used the Samsung browser and everything went smoothly.

KathyinCA · ‎02-01-2023

I've been trying both Chrome and Edge on my desktop and Edge on my Android all day. But I'll try the stock Samsung browser.

KathyinCA · ‎02-01-2023

Nope - no luck. Same result on stock browser. I don't think the browser is the problem. I think it's the interface between Samsung and T-Mobile, because the hang happens when Samsung tries to verify my current phone's T-Mobile status.

Gwiz1 · ‎02-01-2023

That sucks

userQgWQGVbSee · ‎02-01-2023

I am having same issue

usereihIAwfgkW · ‎02-01-2023

The trade in values weren't that great. I did not like the carrier trade in option either because T-Mobile is basically making you get a magenta max plan for 85 bucks or more when I pay 55 with them.

S22ultrausa · ‎02-01-2023

Exactly my feelings and situation right now. Pathetic game by Samsung. I was waiting all these days for the launch and willingness to upgrade. With just $500 for my s22u this doesn't make a sense at all to switch. S22u is so fast that any faster won't matter. It clicks good images too. With 700 plus taxes its not a worthy upgrade. Had it been around 350 usd i would have jumped into the wagon

userAvEoLoTtjL · ‎02-01-2023

https://youtu.be/PZpYmwJVEN0

I went on YouTube to this youtuber and he has a link to purchase the S23
It allows you to select independent of Samsungs group package promotion it also credits you a $150.00
So I caved and bought the S23ultra as did my husband
So we each got
$150.00 even though Samsung was tight on trade-in values

Original topic:

S23 Preorder Feedback ; Trade In deals / Promotion feedback