Solved: Re: Re: Glitch when trying to pre-order phone - Page 20 - Samsung Community

SC1988 · ‎02-01-2023

These are the worst preorder trade-in deals ever. How dare Samsung try forcing us to sign contracts for 36 months with carriers to get the best deals. Gen Mill and Gen Z hate contracts. People need to boycott till they drop the prices for unlocked trade. For the previous s22 and fold and flip 4 models. CLEARLY SOME PEOPLE ARE BRAINWASHED STILL GETTING THEM. Sadly looking for clout as well. How pathetic.

c13urge · ‎02-02-2023

I guess another option I have is keep my existing S10+.
But now that it's not being supported with security updates is that really something that is needed or can I somehow apply security updates manually for an unsupported phone?
Asking because I know a lot of people out there use unsupported phones. And I wonder if that is a smart option or not.?

Wanderlustx3 · ‎02-02-2023

Anyone else having this issue when trying to pre-order on the website for Tmobile carrier?

Sammix · ‎02-02-2023

I tried to order the T-Mobile version of the S23 Ultra from Samsung's website, and got stuck when I reached the part where I had to contact T-Mobile. My screen stopped responding, and that was the end of it. Finally, I threw in the towel and ordered directly from T-Mobile, where there was no problem.

To order a T-Mobile phone from Samsung, Samsung's website has to work with T-Mobile's website, and you just know that won't happen. I had to give up my $70 credit, but I got my phone.

JRMartinez · ‎02-02-2023

Did you get $1000 trade in value?

Sammix · ‎02-02-2023

[Wish I knew how to quote in this forum.]

I am confirmed to be eligible for the $1,000 trade-in.

To actually receive that amount, I have to hand over my phone to my local T-Mobile store, where it will be inspected. The S23 Ultra is not scheduled to arrive at my door for another two weeks. We'll see if that really happens. Then, I get to check out the new phone, transfer everything from my S21+ to the new phone, and bring my old phone to a local T-Mobile store. I prefer this to mailing my old phone back.

At the T-Mo store, I'll receive preliminary approval for the trade-in, i.e., they will tell me if it's likely that I'll be approved. However, final approval comes from whomever ultimately receives my phone. Once my phone is officially approved, I'll get the $1,000 trade-in value.

JRMartinez · ‎02-02-2023

I went to Tmobile online and only get $500 for my S21+ Trade in, why not the 1k dont know, I guess calling is the best way to go.

Sammix · ‎02-02-2023

FWIW, I had a similar problem. T-Mobile's website incorrectly identified my current phone, and so they gave me a lower trade-in value. That's why I went to the store, where I could show my phone to them.

Members_DjPG61e · ‎02-05-2023

I tried Wed, Thurs, Fri - and continually got an error. I called Samsung three times, chatted with Samsung three times, and I called T-mobile three times. I'm bored with this handshake issue between Samsung and T-mobile. Do I need the phone that bad to continue wasting my time spinning my wheels?

Baski_la · ‎02-13-2023

I am having the same challenge, unable to move past the T-Mobile plan setup page. Samsung support chat is an utter waste of time.

destination360 · ‎02-02-2023

impossible to place an order. errors out every time. chat is useless.

Samsung is broken this support doesn't even work "Your post has been changed because invalid HTML was found" I didn't submit any html just text

Original topic:

S23 Preorder Feedback ; Trade In deals / Promotion feedback