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Original topic:

S23 Ultra | Weird shadows under black pixels and camera's punch hole

(Topic created: 10-06-2023 02:11 PM)
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35majn
Asteroid
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Galaxy S23

Whenever my phone heats up during charging or when I use it under sunlight, I notice some annoying shadows on the screen. They appear under dark objects like circles or the hole of the selfie camera. This happens regardless of the screen brightness level, fphoto_2023-10-07_00-38-31.jpg

 

photo_2023-10-07_00-38-27.jpg

 

photo_2023-10-07_00-38-23.jpg

 

photo_2023-10-07_00-38-18.jpg

 

photo_2023-10-07_00-38-08.jpg

 

rom average to maximum.

1 Solution


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Solution
35majn
Asteroid
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Galaxy S23

Hi userUpuToSKrL

About 2 months ago, I've sent my phone to Samsung due to phone's guarantee, they gave me a new s23 ultra. They didn't know why it happens and they couldn't fix it!

Contact your phone's guarantee center ASAP...

Good luck.

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12 Replies
DanG92263
Honored Contributor
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Galaxy S23
I honestly don't see it.
35majn
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Galaxy S23

1000024252.jpg

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user_ams007
Samsung Care Ambassador
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Galaxy S23
Please try resetting your cameras application, clear the cache and data from the application, and if the problem still continues please use the Diagnostic Tools in the Samsung Members app to Check for any hardware issues with your cameras sensor, if nothing seems to work please Call Samsung support directly , please see the attached phone number below 18007267864
35majn
Asteroid
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Galaxy S23

1000024320.jpg

1000024319.jpg

Thanks for responding.

Didn't  work...

Still I have the issue.

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Galaxy S23
Kinda looks like your screen blew
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userUpuTo1SKrL
Asteroid
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Galaxy S23
I have the same problem 😕 😪
Solution
35majn
Asteroid
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Galaxy S23

Hi userUpuToSKrL

About 2 months ago, I've sent my phone to Samsung due to phone's guarantee, they gave me a new s23 ultra. They didn't know why it happens and they couldn't fix it!

Contact your phone's guarantee center ASAP...

Good luck.

userUpuTo1SKrL
Asteroid
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Galaxy S23
Did you get it fixed
35majn
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Galaxy S23

Special Thanks to Samsung.

They've replaced it.