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Original topic:

S23 Ultra goes silent when someone calls

(Topic created: 11-11-2023 08:04 PM)
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Sunny Hundal
Asteroid
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Galaxy S23

Hello everyone,

Approximately a month ago, I began encountering a persistent issue with my S21 5G. The problem arises when someone calls, causing my phone to go silent. Despite attempting various solutions, excluding a factory reset, the issue persists. Seeking a resolution, I opted to purchase the S23 Ultra. However, after transferring all my data from the S21 to the new S23 Ultra, I find myself grappling with the same problem.

I've taken several troubleshooting steps, including deleting recently downloaded apps, changing the ringtone, activating safe mode, clearing all cache from storage, and checking Do Not Disturb like hundred times. Unfortunately, none of these efforts have proven successful. Given that this is a brand-new phone, I suspect the issue may be rooted in the software.

I find myself at a loss for solutions, and the frustration is compounded by the fact that this problem is impacting my business. I've exhausted all known options and am reaching out for assistance. If anyone out there can provide guidance, I would greatly appreciate it. This problem is affecting my business, and I cannot afford further losses. PLEASE, if you have any insights, HELP!

16 Replies
Solution
Anonymous
Not applicable
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Galaxy S23
@Sunny Hundal Try this!

1. Tap on Settings
2. Scroll to Advanced Features
3. Tap on Motions & Gestures
4. Check to see if MUTE With Gestures is Enabled/Disabled

If I have answered your question. Please Tap "Accepted Solution" Thank you for using the Samsung Member's Community. Congratulations on the purchase of your new Samsung Galaxy 23 Ultra. I'm sure it will provide you with many years of reliability and enjoy Samsung's latest flagship phone. Thank you!
Sunny Hundal
Asteroid
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Galaxy S23

It is ALIVE! Thank you so much 🙏. I can't thank you enough, it is working. Yes, I do have S21.

Anonymous
Not applicable
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Galaxy S23
Oh goood! I'm so happy that it works for you now. I was going to take another approach at reaching a solution for you. But, I thought of the solution I just gave you. Again, I'm so happy for you. Thank you for using the Samsung Member's Community!
Sunny Hundal
Asteroid
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Galaxy S23

I am sorry, it did work but now again the same problem 😭. This is so frustrating 

Anonymous
Not applicable
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Galaxy S23
Did you turn off the Motion Gestures?
Sunny Hundal
Asteroid
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Galaxy S23

Yes I did and checked it again 🙂

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Sunny Hundal
Asteroid
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Galaxy S23

Yes unfortunately I am. Maybe if I do factory reset the new phone and not transfer Data from old one? Because this is serious issue,  costing me money ☹️

Anonymous
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Galaxy S23
@Sunny Hundal I was going to suggest that. You could use Samsung Smart Switch to transfer only your absolute needed data. Contacts, Pictures, but not the Apps or User Settings. You can select what data to transfer over. This would save you a little time and you get some of your data on your new Samsung Galaxy 23 Ultra
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Sunny Hundal
Asteroid
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Galaxy S23

@Anonymous Yes, I think that's the only option have. I am going to factory reset and see what happens 

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