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11-11-2023 06:19 PM (Last edited 11-13-2023 03:40 PM by SamsungJoJo ) in
Galaxy S23Hello everyone,
Approximately a month ago, I began encountering a persistent issue with my S21 5G. The problem arises when someone calls, causing my phone to go silent. Despite attempting various solutions, excluding a factory reset, the issue persists. Seeking a resolution, I opted to purchase the S23 Ultra. However, after transferring all my data from the S21 to the new S23 Ultra, I find myself grappling with the same problem.
I've taken several troubleshooting steps, including deleting recently downloaded apps, changing the ringtone, activating safe mode, clearing all cache from storage, and checking Do Not Disturb like hundred times. Unfortunately, none of these efforts have proven successful. Given that this is a brand-new phone, I suspect the issue may be rooted in the software.
I find myself at a loss for solutions, and the frustration is compounded by the fact that this problem is impacting my business. I've exhausted all known options and am reaching out for assistance. If anyone out there can provide guidance, I would greatly appreciate it. This problem is affecting my business, and I cannot afford further losses. PLEASE, if you have any insights, HELP!
Solved! Go to Solution.
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11-11-2023 06:26 PM (Last edited 11-11-2023 06:45 PM ) in
Galaxy S231. Tap on Settings
2. Scroll to Advanced Features
3. Tap on Motions & Gestures
4. Check to see if MUTE With Gestures is Enabled/Disabled
If I have answered your question. Please Tap "Accepted Solution" Thank you for using the Samsung Member's Community. Congratulations on the purchase of your new Samsung Galaxy 23 Ultra. I'm sure it will provide you with many years of reliability and enjoy Samsung's latest flagship phone. Thank you!
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11-11-2023 07:39 PM in
Galaxy S23It is ALIVE! Thank you so much 🙏. I can't thank you enough, it is working. Yes, I do have S21.
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11-11-2023 07:42 PM (Last edited 11-11-2023 08:21 PM ) in
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11-11-2023 08:02 PM in
Galaxy S23I am sorry, it did work but now again the same problem 😭. This is so frustrating
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11-11-2023 08:04 PM (Last edited 11-11-2023 08:05 PM ) in
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11-11-2023 08:35 PM in
Galaxy S23Yes I did and checked it again 🙂
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11-11-2023 08:44 PM in
Galaxy S23Yes unfortunately I am. Maybe if I do factory reset the new phone and not transfer Data from old one? Because this is serious issue, costing me money ☹️
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11-11-2023 08:48 PM (Last edited 11-11-2023 08:49 PM ) in
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11-11-2023 08:51 PM in
Galaxy S23@Anonymous Yes, I think that's the only option have. I am going to factory reset and see what happens