Original topic:

S23 Ultra motherboard issue

(Topic created: Monday)
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Krishna Kumar USA
Constellation
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Galaxy S23

 I started facing issues in my phone (Galaxy S23 Ultra). My phone is dead and customer service center says motherboard is faulty and there is no sign of liquid damage or physical damage. The phone is just 1.5 years old and being a flagship model I dont expect motherboard issues on a Samsung phone. May I know how to proceed with this ?  I was charged 75$ for diagnosis at UbreakIfix (authorized Samsung service center) and I am asking to again pay 100$ for diagnosis charge to mail in the device to Samsung service center. Why should i pay 100$ for the same diagnosis and I would be asked to pay for replacement if any. Honestly, very disappointing.

4 Replies
LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23

@Krishna Kumar USA It sounds like you need to replace the motherboard. 

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Krishna Kumar USA
Constellation
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Galaxy S23

Thank You. But, how ? where? whom to contact ? Do you know how much it would cost ?

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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S23
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meself
Honored Contributor
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Galaxy S23
Would seem the phone is out of warranty so you would be expected to pay
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