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Original topic:

S23 Ultra not supported by Dexcom G6.

(Topic created: 02-25-2023 10:38 AM)
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tkiliayarose1
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Galaxy S23
Any one else have their Dexcom G6 continuous glucose meter app say that the S23 Ultra is not a supported device. And if so what have you done to get the app working with it? Or is there a 3rd party app that will work with it?
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tkiliayarose1
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Galaxy S23
Yes. It works just like the Dexcom App because it is the Dexcom App.
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KHuston
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Galaxy S23

This is encouraging news, thanks!

I downloaded BYOD yesterday, but couldn't detect the transmitter of my G6 using a new S23+. When I switched back to my old S20+ it was also a difficult connection, and only worked after many tries. I'm using the "international" software as I'm in Canada.  Did you use the USA version or international one?

 

 
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tkiliayarose1
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Galaxy S23
USA but once I put on a new transmitter I was golden. So I used my S20 until transmitter expired and I started a new one.
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usery0ojwHKJwO
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Galaxy S23
Same issue and I called tech with no hope
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Solution
usera72CqsyMwU
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Galaxy S23
I spoke with someone at Dexcom and they said it could a year or more before the app is compatible with any of the S23 models
Cyberwasp
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Galaxy S23

I'm not a Dexcom user but you would think these companies would care about their 

 

 
clients. Sheesh. 
Rob2023
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Galaxy S23
I ran into that problem too. They told me they were working on it and it should be ready in march or April. G7 doesn't work either. I had to go back to my old phone for the time being just to use the app. I have the omnipod 5 Wireless pump so I had to go back.
tkiliayarose1
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Galaxy S23
Here is a link to the app I am using works just fine. It is the Dexcom App.Screenshot_20230314_092248_Chrome_1000008098_1678807391.jpg
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user98TrNNLTL7
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Galaxy S23
I am having the same problem and will have to go back to transmitter phone and I have the omni pod also. You would think they would have this figured out its not that much different from the s22. I called dexcom and they said it could take up to 2 months for them to get it to work on the s23
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tkiliayarose1
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Galaxy S23
Search for BYOD app on Google and it will pull up a link to it and how to install it. It is the Dexcom app.
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