JUMP TO SOLUTION Solved

Original topic:

S23 Ultra not supported by Dexcom G6.

(Topic created: 02-17-2023 09:25 PM)
14820 Views
tkiliayarose1
Asteroid
Options
Galaxy S23
Any one else have their Dexcom G6 continuous glucose meter app say that the S23 Ultra is not a supported device. And if so what have you done to get the app working with it? Or is there a 3rd party app that will work with it?
JUMP TO SOLUTION
19 Replies
tkiliayarose1
Asteroid
Options
Galaxy S23
Yes. It works just like the Dexcom App because it is the Dexcom App.
0 Likes
Reply
KHuston
Constellation
Options
Galaxy S23

This is encouraging news, thanks!

I downloaded BYOD yesterday, but couldn't detect the transmitter of my G6 using a new S23+. When I switched back to my old S20+ it was also a difficult connection, and only worked after many tries. I'm using the "international" software as I'm in Canada.  Did you use the USA version or international one?

 

 
0 Likes
Reply
tkiliayarose1
Asteroid
Options
Galaxy S23
USA but once I put on a new transmitter I was golden. So I used my S20 until transmitter expired and I started a new one.
0 Likes
Reply
usery0ojwHKJwO
Constellation
Options
Galaxy S23
Same issue and I called tech with no hope
0 Likes
Reply
Solution
usera72CqsyMwU
Constellation
Options
Galaxy S23
I spoke with someone at Dexcom and they said it could a year or more before the app is compatible with any of the S23 models
Cyberwasp
Comet
Options
Galaxy S23

I'm not a Dexcom user but you would think these companies would care about their 

 

 
clients. Sheesh. 
Rob2023
Constellation
Options
Galaxy S23
I ran into that problem too. They told me they were working on it and it should be ready in march or April. G7 doesn't work either. I had to go back to my old phone for the time being just to use the app. I have the omnipod 5 Wireless pump so I had to go back.
tkiliayarose1
Asteroid
Options
Galaxy S23
Here is a link to the app I am using works just fine. It is the Dexcom App.Screenshot_20230314_092248_Chrome_1000008098_1678807391.jpg
0 Likes
Reply
user98TrNNLTL7
Constellation
Options
Galaxy S23
I am having the same problem and will have to go back to transmitter phone and I have the omni pod also. You would think they would have this figured out its not that much different from the s22. I called dexcom and they said it could take up to 2 months for them to get it to work on the s23
0 Likes
Reply
tkiliayarose1
Asteroid
Options
Galaxy S23
Search for BYOD app on Google and it will pull up a link to it and how to install it. It is the Dexcom app.
0 Likes
Reply