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S23 ultra display not showing after calls, can't hang up calls

(Topic created: 05-05-2024 03:27 PM)
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Lin92
Constellation
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Galaxy S23

I cannot see call function display after making calls. Calls go through but after that there is no screen to end the conversation. If the person on other end misses to hang up, the call continues until I restart the phone.  During this time I can only make outgoing calls and cannot receive any incoming calls.

 

 

This problem only fixes after I restart the phone and it keeps happening at least once in 2 weeks. Any ways to fix this issue?

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S23

Hello all, welcome to the Community, and thanks for reaching out. I can certainly see how inconvenient and frustrating it is for your being unable to hang up calls or use your display after a call. Since restarting only temporarily fixes the behavior, it very well could be a third-party application interfering with normal device function. You can check this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If it continues to happen even in Safe Mode, it may be time to try a factory reset. Give this guide a thorough look: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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2 Replies
AO3
Constellation
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Galaxy S23

Same problem here on an S22+ it is seriously annoying.

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Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S23

Hello all, welcome to the Community, and thanks for reaching out. I can certainly see how inconvenient and frustrating it is for your being unable to hang up calls or use your display after a call. Since restarting only temporarily fixes the behavior, it very well could be a third-party application interfering with normal device function. You can check this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/
If it continues to happen even in Safe Mode, it may be time to try a factory reset. Give this guide a thorough look: https://www.samsung.com/us/support/answer/ANS00062029/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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