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‎04-29-2023 09:47 AM in
Galaxy S23I recently upgraded to a 23 Ultra from my S10+ however I've noticed the same problem with both phones. If I select fast charging in settings, the phone charges fine however if I deselect fast charging the starts out with a reasonable charge time of like 1.5 hours from 15 percent, and then about 2 minutes later jumped to about 3.5 hours. I plugged it in before I went to bed and woke up 7 hours later to find the phone at 88% saying it still had over an hour left to charge. I had the same problem with my S10+ where it would start out fine and then seemingly get slower over night to the point that I would never have a full charge even after 8 hours. I have an original Samsung brick that came with my S10+ that I am using.
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‎05-02-2023 11:48 AM (Last edited ‎11-14-2023 06:33 AM by SamsungRei ) in
Galaxy S23Hello, We understand the concern of the phone slow charging. There are some steps that may help.
1. Make sure the phone and the apps are fully updated.
2. Test the phone with a different charger.
3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/
4. Factory reset the phone. Be sure to back up the data first. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still experiencing the slow charging, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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‎04-29-2023 12:56 PM in
Galaxy S23- Mark as New
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‎04-29-2023 01:58 PM in
Galaxy S23- Mark as New
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‎05-02-2023 11:48 AM (Last edited ‎11-14-2023 06:33 AM by SamsungRei ) in
Galaxy S23Hello, We understand the concern of the phone slow charging. There are some steps that may help.
1. Make sure the phone and the apps are fully updated.
2. Test the phone with a different charger.
3. Test the phone in Safe Mode to determine if there is a 3rd-party app causing the slow charging. https://www.samsung.com/us/support/answer/ANS00062983/
4. Factory reset the phone. Be sure to back up the data first. https://www.samsung.com/us/support/answer/ANS00062029/
If you are still experiencing the slow charging, we recommend having the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html