Video uploaded to PC only plays audio and not the images

[user0RyB6I0J7U]

My S23 ultra would upload a video to my computer but only sound and no picture,why is that?

[DanG92263]

Sounds like you might need to use a different playback app on your computer. You're not using Windows Media Player (WMP) are you?

[user0RyB6I0J7U]

Yes I am,but it used to work out well before

[DanG92263]

WMP hasn't been updated by Microsoft for Windows 11. It can't read the newer Codex format.

[user0RyB6I0J7U]

Ahhh ok

[user0RyB6I0J7U]

Any other player that works?

[neilth · Accepted solution]

Try installing VLC media player, it plays everything for me.

[user0RyB6I0J7U]

Great thanks very much