I have a virus and I've restarted in safe mode, cleared cache and data ran malware but it's not getting rid of the virus what do I do without having to do a factory reset?
You can also try clearing the cache partition and repairing apps from the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select. - Run the repair apps option and your device will restart.
If you continue to experience pop-ups and freezing on the phone after completing all the troubleshooting, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
You can also try clearing the cache partition and repairing apps from the recovery menu.
To get to recovery mode: - Turn off phone - Once off, hold down volume up and power buttons simultaneously - When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears - Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET) - Use power button to select. - Run the repair apps option and your device will restart.
If you continue to experience pop-ups and freezing on the phone after completing all the troubleshooting, it is recommended to have the phone evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
Take a look in your apps, and there may be an installed app that has no icon. Uninstall it and also sort your apps by latest used, and look for anything that doesn't look right. Maybe an app you didn't install, or one who's name makes no sense.
