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Battery protection adaptive mode not working properly after last update Galaxy S24 ultra

(Topic created: 02-28-2024 05:46 AM)
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Reaper_1313
Asteroid
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Galaxy S24

Has anyone had any issues with the battery protection adaptive mode since the last update. Mine was working fine it recognized my routine at night time I put my phone on the charger same time every night. It would say charge will begin at 3:30 in the morning which was great phone would be changed last me about 20 minutes before it dropped 1 percent. Now it just starts charging immediately when I get up it's at 100 percent but I soon as I start checking my email and messages within a minute or 2 it drops 99 percent it's very frustrating. I've had this phone 3weeks I loved how it learned my routine but ever since that new update it seemed like it stopped working 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello, thanks for reaching out about this. I am sorry to hear you are having to constantly clear the device cache and turn off adaptive battery to get a full charge, but can provide some other troubleshooting to help narrow down the cause. 

The first likely culprit is a rogue third-party app having intended or unintended consequences on device behavior. You can check this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If Safe Mode has the device exhibiting the same behavior, it may be time to try a factory reset. Make sure to back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If after doing the above troubleshooting, as well as checking any charging cables, power blocks, and the charging port for damage, the adaptive battery and charging are not functioning as intended, you may need to have the device evaluated by a certified technician. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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6 Replies
cwinkler
Comet
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Galaxy S24

I think we might need to let it learn our routines again (I'm seeing the same thing). I also did a wipe cache partition to see if that might help. Still watching it ...

CWinkler
Galaxy S24 Ultra, Active4
Reaper_1313
Asteroid
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Galaxy S24
Thanks I was just about to do that too. Wipe the cache
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Iqra shafeeq
Constellation
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Galaxy S24

Same is happening to me being a researcher it's really annoying that I have to charge my phone even 3 times. I did huge investment and of no use. Really disappointed 

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Reaper_1313
Asteroid
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Galaxy S24
It seems like only time it charges completely and lasts me for like 30 minutes before it drops a 1 percent is when I wipe the cache and turn off the adaptive mode. Which seems rediculous
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Reaper_1313
Asteroid
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Galaxy S24
Still having issues with it not recognizing my pattern and not fully charging after these 2 updates. The only time it takes a full charge is if I turn it off after I do a cache wipe. This is rediculous Samsung for the price of this phone hope you fix this. I shouldn't be having to do the cache every week or 2
Solution
SamsungModerator1
Community Manager
Community Manager
Options
Galaxy S24

Hello, thanks for reaching out about this. I am sorry to hear you are having to constantly clear the device cache and turn off adaptive battery to get a full charge, but can provide some other troubleshooting to help narrow down the cause. 

The first likely culprit is a rogue third-party app having intended or unintended consequences on device behavior. You can check this with Safe Mode: https://www.samsung.com/us/support/answer/ANS00062983/

If Safe Mode has the device exhibiting the same behavior, it may be time to try a factory reset. Make sure to back up everything you wish not to lose beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If after doing the above troubleshooting, as well as checking any charging cables, power blocks, and the charging port for damage, the adaptive battery and charging are not functioning as intended, you may need to have the device evaluated by a certified technician. 

For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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