Calls are being remotely answered

[Dymplez4Lyfe]

I had to get an upgrade less than a month ago an was upgraded to a Galaxy S24+. Everything was working fine for about 1wk to 1.5w after purchase unyil the UI 6.1 update on July1st. First it kept jumping off and back on the network (AT&T) and then my SIM card changed to an e-SIM. I called to get help. They tried resetting my phone. Then they changed my carrier to T-Mobile. And when zI woke up on Tuesday (7/02) my SIM card said it was locked and I needed a PUK. I went to an ATT store, they changed the hard SIM, called Tech Support and got that SIM activated. It worked for 1 day and a half. Now some of my calls are being answered remotely. I can turn airplane mode on then off and it will work for awhile then it starts back.

[justtryingtohelp]

The s24+ came with 6.1. There was no update to it. I have the s24+ through AT&T and there was also no July 1 update. You're sure you have an s24+?

[Dymplez4Lyfe]

@justtryingtohelp, Yes, I'm sorry. I meant the update was June 15th. Which was the day after I got the phone. That is what my phone is showing for the date of the last update.

[justtryingtohelp]

OK that makes more sense. Last update was on June 10th for my s24+, and that was just a regular security. The phone was shipped already with 6.1. But, mine updated without a hitch. I hope you can get yours straightened out.

[Dymplez4Lyfe]

Me too. I'm going back to a store tomorrow and let them call tech support. That's what ATT customer service told me to do.

[justtryingtohelp]

And why would AT&T change you to Tmobile? Sorry, just trying to make sense of what you wrote. Also I'm not sure how a Sim just changes to an esim too.

[ChaosSaber]

Network operator probably

[justtryingtohelp]

Oh, OK. I should have realized that. Thanks 😊

[justtryingtohelp]

Thing is, though, is that on AT&T phones that's grayed out, so I think that's why it probably didn't register with me.

[justtryingtohelp]

Per my s24+