Original topic:

Dex not working

(Topic created: 10-14-2024 07:52 PM)
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BlackRob78
Constellation
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Galaxy S24
For some reason I cannot get my phone to connect to dex with USB c to hdmi. Anyhello would be appreciated
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6 Replies
CasualMember
Comet
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Galaxy S24
Maybe your phone isn't supported.
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BlackRob78
Constellation
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Galaxy S24
It was a week ago
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CasualMember
Comet
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Galaxy S24
Do you mean this happened a week ago?
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BlackRob78
Constellation
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Galaxy S24
How so not was a week ago
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LongHiker
Galactic Samsung Care Ambassador
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Galaxy S24

@BlackRob78 After connecting the cable, can you click Dex in the Quick panel to enable it?

Also, go to phone settings -> Connected devices -> Samsung Dex. Make sure the option "Auto start when HDMI is connected" is enabled. 

Itshubz
Constellation
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Galaxy S24
Hey @BlackRob78!

If you have the ability to, I would try using a different cable if you haven't done that already. That might be able to help narrow down if is the phone or the cable. Also there is a possibility it could be an issue with your monitors HDMI port. I would try to do some trouble shooting and narrow down what specifically is the issue.

Then you can seek more specific help from there. Hope this helps!
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