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03-02-2024 09:40 AM (Last edited 04-03-2024 09:35 AM by SamsungJoJo ) in
Galaxy S24After the February update last night, my phone has become nearly unusable. No videos play, freezing in Duolingo, slowed performance, and glitchiness throughout. Can't use Facebook or Instagram due to the video issue—videos are frozen and won't play. Additionally, the phone is overheating, very hot to touch. This phone has been cool since I got it two weeks ago. Really upset. Hoping the March 2nd update will fix it. I have the 1TB unlocked version directly from Samsung.
3rd Update: 3/4/24 12pm:
The phone is nearly unusable post-March update. On the first day, it consumed nearly 60% of the battery while idle on my kitchen counter unplugged. The next day, with 1:30 of active screen use, it used 124% battery, reaching temperatures of 40-45 degrees Celsius. Videos on social media platforms and Talk-to-Text randomly fail. These issues, along with others, started after the March 2nd update. Restarting temporarily resolves the video and Talk-to-Text problems, but I need to restart the phone 5-7 times a day to keep it functional. Before the update, the phone worked flawlessly. I am hoping someone else has a solution. I don't think there is something wrong with phone but the software.
2nd update 2:30pm :I spoke too soon. Video has stopped working on Instagram and Facebook again. I have restarted 3 more times in hopes it would resolve it. Everything worked flawlessly as of last night before the february security update.
One other issue, power drain. My cell phone is plugged in and it cannot fully charge if the screen is on. IT has been stuck at 74% for a while now. Now at 73% after about 15 minutes of showing 74%. If things were working correctly, it should be charging at 1% or faster per minute, and that is not happening. It is just stuck saying 7 minutes until full. I have the advanced battery support turned on so it only charges to 80% max, but now it wont even do that. Currently it has no major apps running, it is just sitting next to me. The screen is very warm.
1st Update, 11am : Phone has restarted after March 2 update and now videos will play again. That was very unsettling and I wonder how many people returned their phones because of the glitch with the February update. I am glad I only had to deal with it for a few hours.
Solved! Go to Solution.
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03-04-2024 08:16 AM in
Galaxy S24You can request a return extension if you bought directly from Samsung.
If you purchased through your phone provider, you have 30 days.
And they should exchange in store.
Other than that, you need to use your warranty through Samsung. This means you have to send it in for repair, which is often challenging if you don't have a phone to use.
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03-04-2024 08:23 AM in
Galaxy S24- Mark as New
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03-04-2024 08:28 AM in
Galaxy S24Then, one by one, add your desired apps.
Take a couple of days to see if your phone is affected.
Did you transfer your data from your note 20? Then, possibly, you also transferred a bug or a bad app.
You know I only had the S 24 Ultra for a few days I was still able to get almost 2 days of a single charge. Which is the same on my s23 ultra that I decided to keep
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03-04-2024 08:32 AM in
Galaxy S24- Mark as New
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03-02-2024 05:13 PM (Last edited 03-02-2024 05:13 PM ) in
Galaxy S24Cheers
3fees
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03-03-2024 10:06 AM in
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03-04-2024 09:31 AM in
Galaxy S24FYI the update you are speaking on is actually a March security update.. This came trough on 3/1/2024 at it's earliest, and includes the March 1 security patch, so is not a February update.
That said, it is always a good idea to clear your devices Cache Partition after an update when strange this start after the update. Please try this to see if it help any.
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03-04-2024 09:32 AM in
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03-04-2024 09:33 AM in
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03-04-2024 09:35 AM (Last edited 03-04-2024 09:39 AM ) in
Galaxy S24That said, it is always a good idea to clear your devices Cache Partition after an update when strange thing like this start after the update. Please try this to see if it help any.