Fold 4 not eligible for trade in?

[Classics4Lyfe]

I went to check out the pre order for the Samsung s24 ultra but the fold 4 is not eligible?? Only the 3 and 5? 

[uservBp8TSRE9K]

Same here. I want to trade in my Fold 4 and it's not listed. Come on, Samsung!

[SungSam30]

It's like they don't want these devices back.

[usern3m2wrfztC]

I wonder why they don't want it back lol...

[Members_hR50FYW]

I think it is time for an iPhone I have been with these suckers for a long time!

[Simtone]

If you go through this Samsung process:

https://www.samsung.com/us/trade-in/

And look under phones-> Galaxy S24 Ultra, it shows a trade in value of $315.  Following the trends of other promotions around this value seems to indicate the intended trade in promotional value of $650.

None of this allows us to actually pre-order (Grumble), but Fold 4 does exist in some way on their trade in system.  This has to be an omission.  The only question is how long until they care/respond.

[PAHelper]

Yes, very shady dealings on trade. Be careful as if your trade doesnt meet standards you pay them the 650 not the 315.

[Poppinz]

I just got off the phone with Samsung about this & they claim it's an error on their end that they are trying to fix. This is not cool

[Classics4Lyfe]

Wow that's unfortunate... Thank you for the insight!!!

[Poppinz]

No problem. I'm supposed to get an email letting me know when this is fixed. I'll post if I do

[userVSkCE8xgZV]

You have a ticket number?  Hopefully this gets resolved in the next few minutes.