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Fold 4 not eligible for trade in?

(Topic created: 01-17-2024 11:23 AM)
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Classics4Lyfe
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Galaxy S24
I went to check out the pre order for the Samsung s24 ultra but the fold 4 is not eligible?? Only the 3 and 5? 

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SamsungJustin
Community Manager
Community Manager
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Galaxy S24

Hello, Everyone.

I have gotten confirmation that The Fold 4 will be eligible for trade-in, you should be able to see this correction on our site within a few hours. Please know that we are unable to assist with pre-orders. You will need to contact the E-Commerce team directly by calling 1-855-726-8721. We sincerely apologize for the inconvenience! 

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137 Replies
todorov07
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Galaxy S24
Can't buy because Can't trade in my Fold4, somebody have that problem?
user6VpaFOXkwq
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Galaxy S24

Looks like Samsung has done it again. Fold4 is a very poorly made phone and even Samsung does not want it back. It's a liability. US regulatory agencies should investigate them for not issuing a recall. Samsung is happily offering a trade-in for Flip 4 and all other models of Fold, including the first version. Time to write to your senator to unravel the shady Samsung

usern3m2wrfztC
Cosmic Ray
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Galaxy S24
They are a bunch of scammers and frauds.
userVJN8HuvxLp
Constellation
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Galaxy S24

yes.  same.  $2k and it's not tradeable.  unbelievable.  

SungSam30
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Galaxy S24
Is anyone else not getting the Z Fold 4 on the drop down menu of trade ins for S24 Ultra? I'm hoping it just a glitch. Was hoping to get my pre-order in but I see it's not going as planned per usual.
Classics4Lyfe
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Galaxy S24
Yeah I'm not seeing it on the drop down tab either this launch seems to be starting pretty rocky... I can't buy one without that trade in.
SungSam30
Asteroid
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Galaxy S24
I saw it when registering my pre-order but don't see it on the actual menu. Only Flip 4, Flip 5, Fold 5, and Fold 3... basically everything but Fold 4
Robmd17
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Galaxy S24
I also saw it when I pre registered. Maybe we'll get some kind of email saying that our preorder is ready to process. I mean I can trade in my S22 ultra that has a cracked screen for $450. Paid $2,000 for the fold 4 and to not have the ability to trade in is ridiculous!
Stormblade90
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Galaxy S24
Did they just skip it?