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Original topic:

Fold 4 not eligible for trade in?

(Topic created: 01-17-2024 11:23 AM)
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Classics4Lyfe
Constellation
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Galaxy S24
I went to check out the pre order for the Samsung s24 ultra but the fold 4 is not eligible?? Only the 3 and 5? 
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s47860
Astronaut
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Galaxy S24

I spoke with samsung it's a glitch

usereWAlsOX4Ap
Constellation
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Galaxy S24
Last update from Samsung chat: yes there is an error I would suggest you to please wait for a some time Ia will update it for you please help em with the contact details of your so that I will update you.

What a horrible mistake..
userPWLjrZ3w2P
Constellation
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Galaxy S24

Thats the answer i got from Expert 

"Unfortunately, the device Z Fold 4 you wish to trade in is not available in the trade in list. However, we regularly update our trade in list and there’s a possibility that it might be included in our list in future."

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fkh
Constellation
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Galaxy S24

It's terrible. So expensive phone and I can't trade in Fold 4 to get new s24 ultra

Chronos32169
Astronaut
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Galaxy S24

Probably when the promotion is over lol

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Buonquadee
Astronaut
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Galaxy S24
I think they did on purpose. They dont want get z fold 4 back. That is why it is not in the trade list.
Robmd17
Asteroid
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Galaxy S24
Well my fold 4 doesn't even show up on the list to get a trade in credit. What's up with that? All the other folds have trade in available except for the 4.
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Compuzen
Asteroid
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Galaxy S24
I just complained and got this reply in chat. No you can trade in our team is working on it.
Operator message sent at 05:12 PM:
I do apologise for the trouble, best of our engineers are working on solving this technical issue and it shall be sorted at the earliest possible. Please do reach back in a couple of Hours.
usern3m2wrfztC
Cosmic Ray
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Galaxy S24
They make it seem like they are solving a rocket science problem. This should have been fixed 30 minutes into the preorder opening.
Compuzen
Asteroid
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Galaxy S24
Their "engineers" are having to rebuild the web page from the ground up so they can add it. That's why it's so laggy when we check to see if it's been added lol. It's OK though, they'll take the expense out of the trade in value.
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