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05-03-2024 08:18 PM in
Galaxy S24Solved! Go to Solution.
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05-04-2024 07:01 PM in
Galaxy S24- Mark as New
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05-05-2024 02:23 PM in
Galaxy S24Hello, welcome to the Community, and thanks for reaching out about this. I am sorry to hear of your S24 Ultra freezing then restarting, as this does seriously interfere with the basic use of the phone. Third-party apps can cause random or constant reboots to happen on your phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue: https://www.samsung.com/us/support/troubleshooting/TSG01001475/
You can also troubleshoot the freezing with this guide: https://www.samsung.com/us/support/troubleshooting/TSG01001416/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-
3. Private Message: https://bit.ly/3hzZfw8
If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html