Original topic:

Frustrated about the delays of features

(Topic created: 4 hours ago)
54 Views
Quatro76
Asteroid
Options
Galaxy S24

I recently after great thought bought into the Samsung Ecosystem last year. It's what I thought at the time would work best for me. Fast forward to purchasing a phone, earbuds, tablet and a watch ...all Samsung. I am growing very frustrated with hearing there are features I am not getting on these premium devices due to Samsung's delay in releasing the new UI. It makes me question my decision in going forward in purchasing a Samsung Laptop. What is going on with Samsung right now? The other Android competitors seem to be moving right along. I am baffled and frustrated right now. Is this what we should expect going forward? 

Thanks for letting me vent. 
16 Replies
GaryB82
Galactic Samsung Care Ambassador
Options
Galaxy S24

Sorry that you feel this way but not all new features roll out to older models.  If they released every new feature on older devices what would be the purpose of make a new device if they were going to release everything to older models 



If you've found my post to be helpful, Please like my Comments āœ“āœ“āœ“.
If my response resolved your issue, please press the Like and āœ“āœ“āœ“ to Accept as Solution button.


Quatro76
Asteroid
Options
Galaxy S24
I understand that, I guess the features I'm referring to are software as I understand hardware is continuously updated from model to model. A phone that is a year old, and earbuds I've had for a few months shouldn't be left out of software upgrades that produce new or improved features in my opinion. It all just makes me question purchasing anything going forward. I will just sit tight and see what happens over the next few months.
Options
Galaxy S24
What specific features do you feel you're missing out on? My ear buds recently got an update. As far as UI7 on the phone, I don't really see any features that I absolutely have to have that my S24 can't do.
0 Likes
Quatro76
Asteroid
Options
Galaxy S24
I just read that the buds got an update that is only compatible with UI7. Are you running beta on your 24U?
0 Likes
realaud
Honored Contributor
Options
Galaxy S24

As far as OneUI 7 is concerned, the S24 will get it.  Naturally, the newest model, the S25 got it first because the UI was built for that phone--and not everything works perfectly on that device.  It's taking a bit longer for the bugs to be worked out for the older models (yes, even the most recent older model).  It's not as if you are not going to get it at all, you just won't be first.  In the meantime, if you have a working phone with advanced features (which is what you bought), then live with what you have.  If you choose to wait or rethink on adding an additional device to your Samsung universe, that is your choice to make.

0 Likes
KenyaDroid
Constellation
Options
Galaxy S24
Or if he has grips, why can't he feel that way?? I agree with him.
0 Likes
realaud
Honored Contributor
Options
Galaxy S24
Because this is not a gripes forum. It's a user to user help forum and no user can help another user get an update any faster than it's rolled out.
0 Likes
KenyaDroid
Constellation
Options
Galaxy S24
Your opinion šŸ˜‚. If we all just sing praises to Samsung what good does that do? Grip grip grip....it's our right... šŸ˜‚
0 Likes
usermzeJaY3BsM
Neutron Star
Options
Galaxy S24

Lots of unknowns going on here.  What device do you have (this is posted in the S24 series forum so I assume that this is the case, but have seen these get posted in the wrong thread before)?  What "features" are you looking for?  How do the earbuds tie into this, they should be getting updates outside the update schedule of the phone itself?

0 Likes