Original topic:

Galaxy 24+ screen constantly blacks out while in use

(Topic created: 3 weeks ago)
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nonenow
Asteroid
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Galaxy S24

After carefully researching on line with most of comments post about Galaxy S24+, I thought is time for me to upgrade from Galaxy 9, I finally decided to pupurchase 24+, it's mistake, because the phone screen doesn't stay on, no matter how I adjusted in setting, the screen will went black while on phone talking or looking at or conducting business or whatever , it's very annoyed. I didn't have any problems with my Galaxy 9 , also the the 24 + pictures is always blurry hazy. I am regrets now. I still like Samsung products, but not Galaxy24+. 

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Galaxy S24
Did you run the diagnostics on it in this app? The screen blacking out would be very concerning to me. It's not even usable if the screen is not staying on. How long do you have the display settings on before it times out? 1 minute 3 minutes 5 minutes? Having it go out during the phone calls. That's like normal, but I think you can adjust it to stay on if you want it to stay on.
nonenow
Asteroid
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Galaxy S24
Yes. I did everything possible in the setting. Still same. I will try diagnostics on your advice. Thank you.
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