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Original topic:

Galaxy S24 Ultra can't connect to 5Ghz now. last 3 weeks it was worked

(Topic created: 02-09-2024 10:10 PM)
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chamila2020
Constellation
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Galaxy S24

pls help my phone 5g wifi not connecting only normal wifi will worked 

re start the router

forget the wifi in phone 

re start phone 

changed the Wifi PW

tried many time 

re set wifi setting in phone 

nothing will worked and same error always 

last few weeks it is worked. other phone are wifi 5g fine. 

tempFileForShare_20240210-100346.jpg

 

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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy S24

Welcome to the Community, and thank you for reaching out to us about this. Thank you for providing the information on what troubleshooting steps you have tried. I understand how frustrating this is. Try clearing the cache partition of the phone, in addition to the steps @VerbumVeritum provided, which could help immensely:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.

Using the volume buttons to navigate and the power button to select:

- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

If you are still unable to connect there are some additional steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

 

Try testing the phone on a different Wi-Fi network.

 

If none of the steps provided have corrected the issue, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix location, https://www.ubreakifix.com/samsung, or for additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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VerbumVeritum
Legendary Samsung Care Ambassador
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Galaxy S24
Try Settings>General management>Reset>Reset Wi-Fi and Bluetooth settings.
Solution
SamsungRyder
Samsung Moderator
Samsung Moderator
Options
Galaxy S24

Welcome to the Community, and thank you for reaching out to us about this. Thank you for providing the information on what troubleshooting steps you have tried. I understand how frustrating this is. Try clearing the cache partition of the phone, in addition to the steps @VerbumVeritum provided, which could help immensely:
- Power off your device.
- While the device is powered off, simultaneously press and hold the power and volume up buttons.
- Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode.

Using the volume buttons to navigate and the power button to select:

- Navigate to "wipe cache partition" and press power.
- Select yes to confirm.
- Navigate down to "Repair apps" and press power.

If you are still unable to connect there are some additional steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001559

 

Try testing the phone on a different Wi-Fi network.

 

If none of the steps provided have corrected the issue, it would be recommended to have the phone evaluated by a certified technician. You can take the phone to a local uBreakiFix location, https://www.ubreakifix.com/samsung, or for additional service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

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