Had to re-enroll my Biometrics on my S24

[officialguy]

Today, I had to re-enroll my fingerprints on my S24. I hadn't had any recent updates that I'm aware of.

I previously had 4 fingerprints registered, and it wouldn't recognize any of them.

Does anyone have any idea why?

[LongHiker]

@officialguy I have to go through this procedure during the winter a few times. My hands tend to be dry and the phone won't recognize my dried out fingers. So I delete the oldest and add a new one. 

[skibik]

Did you change, or add, a screen protector by any chance? If so you would need to redo them. Another thing is to turn on touch sensitivity if it is off. I had mine on and just noticed it was off so not sure if the last update did that, mine still work fine, but I know I had mine turned on after adding a screen protector 6 months ago.

[officialguy]

Nope, I didn't add, or remove a screen protector. My hands and screen were clean. I'm baffled by it.

[phurr]

Lotion? Moisture?

[officialguy]

Nope. No lotion, and my hands were clean. No conditions had changed. It didn't recognize any of the 4 fingerprints I'd been using.

[phurr]

The only thing I've noticed sometimes that there is some mild separation when there is a screen protector installed. Sometimes after a drop. This can give the sensor some issues. The other thing I do is it enroll each finger twice. This seems to help.