Hello everyone, I have a Network Locked S24 Ultra, which is a model that supports eSIM.
SIM 1 - Network Locked
SIM 2 - Open Line
The requirement for the phone is that SIM 1 must be inserted with the telecom provider's SIM card, only then can SIM 2 use any telecom company.
I’ve been using it this way for the past six months without any issues. However, I downloaded an eSIM yesterday, and everything seemed fine.
This is because:
SIM 1 + eSIM only requires SIM 1 to be using the telecom provider's SIM card.
However, since I have multiple eSIMs installed on my phone, I accidentally activated both eSIMs.
As a result, the phone now recognizes eSIM + eSIM, and my physical SIM 1 can no longer be detected. Additionally, I can’t access the SIM manager to delete the eSIM.
Because of this, my phone is currently unusable, and even after a factory reset, the eSIMs are still present. Could anyone advise me on how to solve this issue? Thank you.
Did you contacted your Service Provider? If you have a Network Locked device, then your service provider could assited you with the issue, as it is "controlled by them".
