For some reason smart switch didn't give me the option to bring those files over. I had passwords in there and some other things. How do you get them to the new phone?
I didn't have this issue going from the S22 Ultra to the S23 Ultra.
Thank you so much for that help,worked perfectly. I was on the phone to samsung for like 3 hrs and they still couldn't resolve it. Went through 3 technician's. 👍
To transfer files from the Secure Folder on your old phone to the S24 Ultra, follow these steps: First, open the Secure Folder on your old phone and move the files you want to transfer to a regular folder. Then, use Smart Switch to transfer these files to your new phone. After transferring, open the Secure Folder on your S24 Ultra and move the files back into it. This way, all your important files and passwords will be safe in the Secure Folder on your new phone.
It seem to have worked. I have 2 Gigs of data in the secure folder that was transferred in about 16 mins but there is no evidence of the transfer anywhere on my new phone. The app prompted me to first open the secure folder on my old device to start the transfer. After that, it prompted me again to open the secure folder on my new device to complete the transfer. I did. But nothing 😞
Ok. I'm glad to report this issue was solved. I simply restarted my new device and opended the smart share app. I followed the prompts and all my content was restored. Mission accomplished!
