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Original topic:

New S24+ images not loading in Facebook and marketplace

(Topic created: 02-27-2024 08:23 AM)
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frenchtst
Cosmic Ray
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Galaxy S24

I recently upgraded to an s24+. Images are not all loading in Facebook and book marketplace. I restarted my phone. Deleted and reinstalled facebook. Wifi connection test in Samsung app and says strong. Is there an issue with this new phone...possibly ram related?

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Robin621k
Honored Contributor
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Galaxy S24

I would reach out to Facebook, this is on their end! It's not a Samsung issue.

You can try logging out and logging back into Facebook, as well as force-stopping the app and see if that helps, but ultimately you need to contact Facebook to report the matter to them directly. 

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19 Replies
ShixTTyKiTTy
Constellation
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Galaxy S24
I have a similar issue. But my recents are all random for some reason. This only appears on third party apps and my gallery is fine
Solution
Robin621k
Honored Contributor
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Galaxy S24

I would reach out to Facebook, this is on their end! It's not a Samsung issue.

You can try logging out and logging back into Facebook, as well as force-stopping the app and see if that helps, but ultimately you need to contact Facebook to report the matter to them directly. 

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jemsierra
Constellation
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Galaxy S24

Same issue and querry. What's the response of Samsung Team? I badly needed this process of uploading edited pictures to social media, but frustrated to do so as my usual manner using other model of cp. Do I need to ask for replacement of my new Galaxy S24 into another model that will fix my concern?

John111
Constellation
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Galaxy S24

I bought an S24+ a few days ago and have a similar issue, picture in Facebook flow comes up grey (they appear for a few tenth of a second and then becomes grey)

Did you guys find a solution to the issue?  

LMF1
Constellation
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Galaxy S24

Did you resolve your issue? My new phone was ok to start with, but I don't even see the pictures. All are grey. Over this restarting thing.

CEEBEE555
Constellation
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Galaxy S24

Try cleaning the RAM through the "Device Care app" worked with mine.

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_Jen
Constellation
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Galaxy S24

I am facing the same issue with my S24. Images does not load. Restarted my phone, uninstall and re-install FB as well. Doesn't work. 

Stargate03
Constellation
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Galaxy S24

Did you have any luck, mines doing this now

Stargate03
Constellation
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Galaxy S24

Exactly same happening, videos are fine, just images