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Original topic:

Phone constantly checking for updates when opening apps or searching

(Topic created: 02-03-2024 01:44 AM)
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Kali9er
Asteroid
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Galaxy S24

Anyone experiencing phone constantly checking for updates every time you want to search for something on your search engine or opening apps?

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Pomacat
Cosmic Ray
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Galaxy S24
No not me
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onyxapache
Constellation
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Galaxy S24
No
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PAHelper
Comet
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Galaxy S24
I have one app doing that. It started on my s23u in december.
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Agalaxyuser
Constellation
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Galaxy S24

Didn't happen on my s10e but I see this pretty often after switching to an s24. I wonder if it's triggered some bad settings that were migrated over.

Happens about 10-20% of the time I open the browser.

Screenshot_20240302_075516_Samsung account.jpg

 

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Members_HCahJ4p
Constellation
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Galaxy S24

Just started on my s22 ultra like 2 weeks ago or so. Any fix?

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charisma22au
Constellation
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Galaxy S24

Yes and it's annoying. Just started after an update.

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello all, thanks for reaching out about constant update checks. What are the update(s) for (i.e. that specific app(s), the phone software itself)? Go ahead and try clearing the device's cache partition, which can help improve device behavior: 
 - Power off your device.
 - While the device is powered off, simultaneously press and hold the power and volume up buttons. 
 - Once the Samsung logo appears, release both buttons. Your device should boot into recovery mode. 
 
 Using the volume buttons to navigate and the power button to select: 
 
 - Navigate to "wipe cache partition" and press power. 
 - Select yes to confirm. 
 - Navigate down to "Repair apps" and press power. 

If it is still checking for updates, check for updates to your phone as well: https://www.samsung.com/us/support/answer/ANS00077582/

This could also be the result of a third-party application. You can check this with the Safe Mode guide: https://www.samsung.com/us/support/answer/ANS00062983/

If the behavior continues in Safe Mode, it may be time to try a factory reset. Follow the guide carefully, and back up everything you can prior: https://www.samsung.com/us/support/answer/ANS00062029/

Should the factory reset not be effective, you can submit an error report via Samsung Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

In addition, should the troubleshooting fail, the phone should be evaluated by a certified technician, potentially for a software reflash. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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