S24: Audio quality Feedback

[user2Vnj4SoyXN]

They need to fix the garbage audio quality with an update soon. Seems like no one is bringing it to their attention. It's so tinny and horrible sounding!

[patriciostarr]

It may be your unit mine doesn't have audio isues. Maybe you got a defective phone.

[playgirl70]

I agree with the audio being horrible and disappointing. I have been a samsung devoted buyer but very disappointed in this s24 ultra. Not sure I'll stay with them if they don't come up with fixes soon.

[SamsungJustin · Accepted solution]

Hello, There. I would recommend trying out the following troubleshooting regarding any audio issues: https://www.samsung.com/ie/support/mobile-devices/what-to-do-if-the-sound-on-your-galaxy-smartphone-.... 

(Note: This is an international link, but the steps should be the same for the US)

If none of those troubleshooting steps work, I would recommend making an appointment with a certified technician. You can do that here:  http://www.samsung.com/us/support/service 

[KB9NSMJ]

This link has nothing to do with the problem

[user2Vnj4SoyXN]

None of that fixes it, aside from that these fixes are pretty much unrelated.

[SamsungJustin]

I'm sorry that the troubleshooting did not work, these are the only troubleshooting steps we have for audio-related symptoms. I would encourage you to try them.  After that, The next step would be speaking with a technician should the steps in the link not fix your symptoms. They can perform further diagnostics on your device to determine if it's a software-related situation or hardware as well as perform a reflash of the software if necessary, that would be the next step I would take to a resolution for your issue.

Thank you for contributing to the community!