They need to fix the garbage audio quality with an update soon. Seems like no one is bringing it to their attention. It's so tinny and horrible sounding!
I agree with the audio being horrible and disappointing. I have been a samsung devoted buyer but very disappointed in this s24 ultra. Not sure I'll stay with them if they don't come up with fixes soon.
(Note: This is an international link, but the steps should be the same for the US)
If none of those troubleshooting steps work, I would recommend making an appointment with a certified technician. You can do that here: http://www.samsung.com/us/support/service
I'm sorry that the troubleshooting did not work, these are the only troubleshooting steps we have for audio-related symptoms. I would encourage you to try them. After that, The next step would be speaking with a technician should the steps in the link not fix your symptoms. They can perform further diagnostics on your device to determine if it's a software-related situation or hardware as well as perform a reflash of the software if necessary, that would be the next step I would take to a resolution for your issue.
