JUMP TO SOLUTION Solved

Original topic:

S24: Microphone not working at all

(Topic created: 02-04-2024 08:59 PM)
8430 Views
UHCoog2005
Asteroid
Options
Galaxy S24

My mic only works for calls and nothing else. I cannot record using Voice Recorder. I can't use Google Assistant voice commands, etc. For this price, I am very unhappy 

1 Solution


Accepted Solutions
Solution
SamsungRyder
Community Manager
Community Manager
Options
Galaxy S24

Hello, we understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  

View solution in context

0 Likes
Reply
14 Replies
Mark7com
Galaxy
Options
Galaxy S24
Have you turned the "microphone access" on?
Go to setting and search "microphone access" and turned on.
UHCoog2005
Asteroid
Options
Galaxy S24
Yup. I've tried everything.
UHCoog2005
Asteroid
Options
Galaxy S24
Yes. I've tried everything, including taking it to the store and they couldn't find a resolution either other than exchanging it for a new one.
LeoWyatt89
Nebula
Options
Galaxy S24
0 Likes
Reply
EK24
Constellation
Options
Galaxy S24

Unfortunately, it's a bug Samsung urgently working on. I called the Verizon tech support and they confirmed that a lot of customers complained about that issue. So, keep an eye on the software updates for this particular issue in the next week or so and hopefully it'll be fixed. In the mean time I'm definitely disappointed with this issue on my $1,500 device. 😞

 

 

Kruemel
Constellation
Options
Galaxy S24

I have the exact same problem

 

Solution
SamsungRyder
Community Manager
Community Manager
Options
Galaxy S24

Hello, we understand how inconvenient it is when the mic on the phone is not working correctly. This article provides some tips, such as cleaning the microphone and testing in Safe Mode: https://www.samsung.com/us/support/troubleshooting/TSG01001249/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html  

0 Likes
Reply
Cgar14
Asteroid
Options
Galaxy S24

My talk to text on Gboard keyboard isn't working... Actually no talk to text on my phone is working anywhere. Even on my search bar when I click the microphone nothing happens?? 

hermesperfumefan
Red Giant
Options
Galaxy S24
not sure what about the settings under accessibility/ interaction And dexterity/ voice access toggle on
0 Likes
Reply