S24 Ultra - Problems with Phone Link

[titleist380]

Interested in seeing if anyone has had a similar problem.  Since I've gotten my Galaxy S24 Ultra (Unlocked), I've had weird "freezing issues".  I say weird because the phone wasn't frozen as I could access notifications, but it was unresponsive to any touch.  The only way to get it working again was to force restart (volume down, hold power).  It took me a while to debug and isolate the program causing this but alas, it turns out to be the one and only Phone Link.

If I get into this mode where things are, let's call it partially frozen, I can exit from Phone Link on my laptop and wait about 30 seconds and my phone becomes responsive again.

It's really challenging as this partially frozen state can occur multiple times an hour or sometimes not at all.  Additionally, I've cleared cache, reset the Phone Link app and thus reset the phone/laptop link, all to no avail.  Anyone else seeing this?  Seems like some kind of software issue.

[Bird1971]

I've had this happen as well. It's happening about once a day now.

[Rtc]

Same thing. I will likely return it if not resolved

[DPN]

Same thing happened to me...

[Tidbitty]

It took me a few tries but I got it working. Pairing with Bluetooth was what cause the most problems. What actually fixed it was restarting my computer after pairing.

[titleist380]

Unfortunately, that didn't seem to work for me

[Cuchulainn]

I have not yet run into this issue yet and use phone often. Hopefully it is a temporary issue for you.

[video365]

Reached Samsung tech desk thru Tmobile support. They confirm the PhoneLink compatibility issue. My phone connected once and not since--4 weeks. Samsung said they thought issues would be resolved in the new OS release.

[blueberryfinn]

I have the same problem. Phone link cannot be unlinked. It's frozen.. 

[Kyliks]

Same here. PhoneLink cannot be even unlinked as my phone is frozen and there is no way beside the hard restart.