Samsung Find is not showing my devices

[MrMasteR]

I recently bought galaxy ultra, ring ans buds 3 pro but still Find app doesn't show these devices. My s24 ultra and my previous watch (watch 6) are on the list. What can I do?

[LongHiker]

@MrMasteR Are both of these devices logged into your Samsung account? You can check in the Galaxy Wearable app. 

Also have you tried going into the Wearable app, make sure the device is selected and then click on Find my Watch (or Ring)?

[MrMasteR]

Yes I am already using them and I can see them on wearable app. Even, for example, I click on find my ring on wearable app setting and then it doesnt show again.

[MrMasteR]

Also I just checked them on samsung account, I can see them registered.

[Samsung_Moderator]

Hello MrMasteR, Thank you for being part of the Community. We understand the frustration of not being able to use Samsung Find to track your watch, earbuds, or ring. 

Have you tried uninstalling and reinstalling the Samsung Find app?

Have you tried using the SmartThings app to locate the devices? Here is an article with steps on how to locate your devices and some troubleshooting steps if it is not working: https://www.samsung.com/us/support/answer/ANS00080182/

[MrMasteR]

I have also tried reinstalling process but it didnt work.

[Samsung_Moderator]

Thank you for that information. Please submit an error report using the steps in the following link to provide the data to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692