Samsung cloud backup/restore suddenly missing?

[Locked-n-Loaded]

My s24U had Samsung Cloud. All my data is backed up into it. I can see it on the Samsung Cloud website. I can see it on my S20+ in the account settings. 

BUT, now, suddenly, my S24u is missing the settings under account. And the app is disabled. It's just dead. So I can't restore my data. My data is locked in the Samsung cloud & unobtainable to restore! But I can see it's there from a backup on 7/26/25

VZW says it's Samsung and they deprecated the Samsung cloud. Samsung says it's VZW and they are blocking the functionality. 

The app IS on my phone  but it's disabled and greyed out and you can't access it and it's matching settings within the account don't exist anymore. And they did just last week.

This is what the account interface should look like notice Samsung cloud. This is on my s20 plus right now. 

here's a screenshot from a backup from the Samsung cloud on my Verizon s24 ultra just last week. So we know it worked and we know it's there. 

 here is a screenshot from the Samsung cloud app on my s24 ultra but it is now unusable and you can't interact with it open it enable it or do anything with it. 

 this is a screenshot of what the s24 ultra backup and restore area looks like now and notice no longer to Samsung cloud exist as an option it's just... Gone

According to Verizon this isn't possible because Samsung cloud hasn't worked for years. But yet here's the very proof that it has and does. According to Samsung it absolutely does work and I know for a fact it does. 

So what happened?? Where did it go? How is it there just last week and now it's gone? How can Verizon say it's a no longer supported app when it is? 

I now cannot restore my s24 ultra with any of the settings any of the home screens any of the app settings it's all stuck in the cloud and not accessible despite the fact the s24 ultra backup is right there in plain sight backed up into the Samsung cloud.

[realaud]

Smart switch backup does the same as the cloud backup, except it also includes your data. You should send feedback/error report.

[LongHiker]

@Locked-n-Loaded I just used this yesterday. Check just a few minutes ago and it is still there on my devices. 

[Locked-n-Loaded]

Yeah well, it's on two of my older devices still but not the one I need it to be on and the one it was on just days ago.

[LongHiker]

It's on my Fold 7, S25 Ultra, and Tab S10+.

[Locked-n-Loaded]

It's crazy I don't even know what to tell you. It's lost on my s24 ultra BUT it still exists on two other phones & it was on this phone 8 days ago. 

It's really a bizarre situation but like I said the only one thing that changed for me was the esim. Everything on my phone is there. Everything works fine. I saw that flash of the message when I tried to restore the Samsung cloud that it was no longer supported by Verizon and then I never saw it again and that I could never use the app again and all of the backup settings removed from the phone for Samsung cloud. But all of the screenshots I have proved that it was there and show it was there so....

[LongHiker]

It could be a carrier issue. I'm pretty sure that Verizon has blocked it in the past.

[Locked-n-Loaded]

I agree 100% that something is not right here with Verizon despite the fact they swear up and down they have nothing to do with it it doesn't make any other sense any other way. 

The fact that for a mere second when I was doing the Smart switch and it tried to install the Samsung cloud and showed me a message that was "no longer compatible with Verizon devices" and then I can no longer access or use the app or the settings. that smells heavily of Verizon. But they promised me and they swear up and down they didn't do anything they even say they can't do it because it's a third party app which just isn't true. But the only thing changed was the e-sim and that's Verizon and then suddenly boom it's gone.

Verizon will eat then try to tell you that the app is no longer functional and was killed off in 2021 but we know that is not true it's still used today it's still updated it's still available it still works but they claim that's not true but we all know it is. 

[realaud]

Sounds very much like something Verizon would do, probably to sell their own backup service. Theree would br no reason to otherwise block access to the cloud. Sounds like it's time to switch carriers.

[Robin621k]

You are not on Verizon are you?

[LongHiker]

I am not using Verizon.