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Smarttag2 Nearby feature not working properly S24 Ultra

(Topic created: 02-01-2024 07:41 AM)
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BigDaddyWalt
Asteroid
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Galaxy S24

Currently have got the s24 ultra and when trying out the smarttag nearby feature it doesn't work properly. It will scan and give me how far in feet. It turns on camera as the green icon on the top right indicates. But on the screen it stays black. UWB setting is on. 

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SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello all, welcome to the Community, and thanks for reaching out about this. I can certainly see the inconvenience of the SmartTag2 nearby feature not working properly. First thing to try is resetting the SmartTag2 itself, then trying to use that feature again. If that troubleshooting is ineffective, you can reach out to the SmartThings Community: https://community.smartthings.com/


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userBefwHdf8vB
Constellation
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Galaxy S24

Me exactly same issue 

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Solution
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Hello all, welcome to the Community, and thanks for reaching out about this. I can certainly see the inconvenience of the SmartTag2 nearby feature not working properly. First thing to try is resetting the SmartTag2 itself, then trying to use that feature again. If that troubleshooting is ineffective, you can reach out to the SmartThings Community: https://community.smartthings.com/


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