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Original topic:

The Secure folder app disappeared

(Topic created: 08-27-2024 04:12 PM)
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netstar
Cosmic Ray
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Galaxy S24

I noticed a strange behavior in secure folder. I had put a bunch of similar apps together in the folder and when trying to move a new app into that folder, the folder disappeared but apps are still installed but they are hidden. I looked for setting to unhide the folder but there is none. Happened twice today so not sure if that is a feature or a bug?

11 Replies
SamsungModerator1
Community Manager
Community Manager
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Galaxy S24

Do you have the option to re-download the apps whenever they are gone, or does the phone acknowledge that they are still on your phone? I would recommend clearing the cache for the app. You can do that by following the steps below.

To clear the cache for an app on a Samsung Galaxy S21, you can do the following: 
1) Go to the Home screen 
2) Swipe up or down from the center of the display to access the Apps screen 
3) Go to Settings 
4) Tap Apps 
5) Tap the Filter and sort icon 
6) Select a sorting option, such as Name or Last Used 
7) Tap OK 
8 ) Select the app you want to clear the cache for 
9) Tap Storage 
10) Tap Clear cache 

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userKJVhQF2hTs
Asteroid
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Galaxy S24
Hello all. I just applied the October 2024 updates and patches.. then it happened. I had a folder on my home screen with several apps in it. The folder disappeared. I clicked on it, and nothing happened. I tried to drop an app onto the same area of the homepage. I could see it drop into the abyss and disappeared. Then I went to the installed app list... long pressed the app icon, and the folder magically appeared. I changed the background color just to check the settings. Then, I removed the extra app. Exited back to the home page. This restored the app folder on my home page. Hopefully this helps people fix the issue. Cheers.
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