JUMP TO SOLUTION Solved

Original topic:

Unknown device policy app on my phone.

(Topic created: 10-09-2024 10:08 AM)
347 Views
Jay900
Cosmic Ray
Options
Galaxy S24

I have an S24 Ultra. Only few months old. I found Google Device Policy app tried to uninstall, and it won't allow me. I went to the playstore, and message says the app wasn't downloaded from the playstore. This app doesn't come preinstalled on any phones that I'm aware of. Please help. Thanks. 

 
image
 
 
image
 
 
image
0 Likes
13 Replies
realaud
Honored Contributor
Options
Galaxy S24
It looks like s device administrator app. Is your device managed by a parent or organization? If it is, the device administrator will have to uninstall it.
Jay900
Cosmic Ray
Options
Galaxy S24
No. I purchased the phone from Verizon. But I scan items at work through my work app. But it's my personal phone.
0 Likes
realaud
Honored Contributor
Options
Galaxy S24

installing your work app may have instigated the device administrator. You have to check with your HR or IT dept.

Jay900
Cosmic Ray
Options
Galaxy S24
Have an update guys. šŸ‘šŸ‘šŸ‘I reset the phone and now the Device Policy app is gone
0 Likes